“Dear customers, colleagues, friends,
Following the State of Emergency called by the Czech Government, the closure of all public places and the restrictions on movement imposed to control the spread of COVID-19, we are closing all our hotels until further notice.
This unforeseen scenario is difficult to cope causing disturbances in all levels of our society, but the safety of the most vulnerable must be a priority.
If your travels plans have been affected, and you made a direct booking on our website, please send an email to firstname.lastname@example.org and please be patient as we are responding to every and each case.
If your reservation was made via an Online Travel Agency such Booking com or Expedia, please contact the online travel agency first and follow their guidelines to make changes on your reservation.
We would like to take this opportunity to thank all our staff that continued to exposed themselves until the last guests left our premises still ensuring that all needs were fulfilled.
Secondly, thanks to all the guests stranded that understood this situation and difficulties we faced.
Also, we would like to thank health workers, policemen, firemen, public transport drives, volunteers, delivery drivers and all workers that are exposing themselves to guarantee and smooth and continuous functioning of our society.
We will keep you posted only with positive outcomes and about the return of our normal activities.
Until then, let’s keep safe and following the authority’s policies to end this disruption and return to normal life as soon as possible.
We are looking forward to welcoming you in Prague soon and return to be YOUR HOME AWAY FROM HOME.
Love to you all,